Author: Marius Kahlert, UTwente
Uncertainty refers to a future state or quality which is unpredictable, unknown or doubtful. Miliken (1987) differentiates between state uncertainty, effect uncertainty and response uncertainty. State uncertainty is the perceived unpredictability of external developments. Effect uncertainty is the inability to predict the influence of certain changes in the environment on the organization. Response uncertainty is the deficit of insights of response actions and the inability to predict the likely effects of a response choice.